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How can I speak to the nurse?
Call your primary office and ask to speak to a member of our medical staff. They will be happy to answer any questions you may have and help you determine if your child needs an appointment.
How do I schedule a sick appointment?
Call your primary office – the earlier in the day, the better. We can usually schedule sick appointments the same day.
How do I schedule a well child appointment?
Call your primary office and let them know that you need to schedule your child’s physical. They will likely ask you information about your child’s insurance to ensure that his or her appointment is scheduled appropriately.
What do I do if my child is sick after hours? How about on the weekend?
The Honesdale (Monday – Thursday) and Sterling (Monday – Wednesday) offices have extended hours appointments until 6pm; please call the office to schedule an appointment. Saturdays and Sundays we are open from 9am to noon for walk-in sick appointments.
Can I call for advice outside of office hours?
If you need urgent advice after the office has closed, call your primary office and you will get an option to be connected to our answering service. The service will take your information and page the on-call provider, who will call you back.
Can I meet with the doctor before I deliver my baby?
Of course! If you would like to meet any of our providers before you make your decision, please call the office and let us know. We would be happy to answer any questions you might have about our policies, how the office runs, or anything else you would like to ask.
When I deliver my new baby, how do I make an appointment?
As you get ready to leave the hospital after your delivery, call the office. Our office staff will add your new little one to the computer system and have you speak to a nurse to schedule the first appointment. We like to see newborns a few days after discharge to make sure that everything is going well.
We are moving to the area/changing health care providers. What information do you need?
Your previous health care provider can send their records to us once you have completed a form giving them permission to do so. Our new patient forms can be accessed online, so you may complete them prior to your first visit.
Will the office remind me about my appointment?
Someone from the office will generally call you about one week prior to your appointment, then again in the 2 days prior to your appointment. If they do not reach you, they will leave a message on your voicemail. Make sure that you check your sign-in sheet at each visit to ensure that the phone number we have on file is correct.
My child needs a form completed for sports/school/camp. What do I do?
Most forms require that the patient has been seen in the last 12 months. If your child is up-to-date on physicals, we will complete the form based on their most recent visit. Please allow one week to complete forms – our providers work in more than one office and may not be back in the office for another week.